We have worked closely with our partners, including PANGAIA, to ensure we deliver the best product quality possible. The materials have been tested i.e., wash tests, wear trials, etc. with multiple teams in order to provide you with the top quality products to share with your community. Our impact team has also vetted our preferred vendors and mills across environmental and social metrics to adhere to our standards.
Furthermore, we conduct QA (quality assurance) and QC (quality control) tests throughout our value chain to spot-check product quality - everywhere from garment sizing to print quality.
In terms of our print quality, we use Direct-to-film (DTF) printing. It’s a process where an image is printed directly onto a film that is then transferred onto a garment by applying heat with a press. This technique is like a Transfer print in its application however DTF produces a much softer hand feel. By using the highest quality printers available we can reduce the amount of adhesive on these transfers that contribute to the thickness of a print. Compared to other print methods, we reduce the number of washes required (less water and electricity usage).
Please make sure to read and follow the care instructions carefully, which can be found inside your product, or on the product detail pages on the app.
We are always open to feedback and improvements - reach out to our Customer Service team if you have any feedback and suggestions!